{"id":192,"date":"2018-09-28T13:49:59","date_gmt":"2018-09-28T12:49:59","guid":{"rendered":"https:\/\/rqia.wordpress.com\/?p=192"},"modified":"2025-05-31T17:58:30","modified_gmt":"2025-05-31T15:58:30","slug":"lexcellence-operationnelle","status":"publish","type":"post","link":"https:\/\/www.claeys-conseil.be\/index.php\/2018\/09\/28\/lexcellence-operationnelle\/","title":{"rendered":"L&rsquo;excellence op\u00e9rationnelle"},"content":{"rendered":"<h2><span style=\"color:#003366;\">Qu&rsquo;est-ce que l&rsquo;excellence op\u00e9rationnelle ?<\/span><\/h2>\n<p>L&rsquo;excellence op\u00e9rationnelle est un \u00e9tat d&rsquo;esprit, une culture d&rsquo;entreprise qui repose sur quelques principes :<\/p>\n<ul>\n<li>Une vision et un objectif communs<\/li>\n<li>Le facteur humain (Respect du personnel,etc.)<\/li>\n<li>L\u2019\u00e9coute du client<\/li>\n<li>La capacit\u00e9 \u00e0 accepter des pertes<\/li>\n<li>La capacit\u00e9 \u00e0 r\u00e9soudre soi-m\u00eame les probl\u00e8mes<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span style=\"color:#003366;\">Quels sont les outils pour y arriver ?<\/span><\/h2>\n<p>Afin d&rsquo;y parvenir, divers m\u00e9thodes, outils, techniques permettent d&rsquo;y parvenir. entre autre : Le diagramme d&rsquo;Ishikawa, Kaizen, le flux pi\u00e8ce \u00e0 pi\u00e8ce, le 5S, les 5 z\u00e9ros, la Kanban, Le LEAN, le QQOQCCP, la roue de Deming, le SMED, TPM, VSM, le diagramme de Pareto, l&rsquo;AMDEC, le 6 sigma, etc.<\/p>\n<p>Je t\u00e2cherai de faire un articles sur chacun de ces outils sans rentrer trop dans les d\u00e9tails.<\/p>\n<h2><span style=\"color:#003366;\"><strong>Outre les outils list\u00e9s ci-dessus, comment mettre en place l&rsquo;excellence op\u00e9rationnelle ? <\/strong><\/span><\/h2>\n<p>En respectant quelques principes simples : En vrac, une petite liste non-exhaustive des actions \u00e0 mettre en place :<\/p>\n<ul>\n<li>D\u00e9velopper le facteur humain<\/li>\n<li>Toujours agir en concertation<\/li>\n<li>Etre dans l&rsquo;\u00e9coute active<\/li>\n<li>Partager les m\u00eames objectifs,<\/li>\n<li>Savoir dire \u00ab\u00a0STOP\u00a0\u00bb pour r\u00e9soudre un probl\u00e8me<\/li>\n<li>Aller sur place, regarder et mettre en place des actions correctives<\/li>\n<li>Toujours prioriser l&rsquo;aspect s\u00e9curitaire<\/li>\n<li>Eviter au maximum le gaspillage<\/li>\n<li>Cr\u00e9er de la valeur ajout\u00e9e<\/li>\n<li>standardiser le travail<\/li>\n<li>Veiller \u00e0 rendre \u00e9quitable la charge de travail<\/li>\n<li>Travailler en Pull (flux tir\u00e9)<\/li>\n<li>Avoir des processus valid\u00e9s<\/li>\n<li>Etc<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Qu&rsquo;est-ce que l&rsquo;excellence op\u00e9rationnelle ? L&rsquo;excellence op\u00e9rationnelle est un \u00e9tat d&rsquo;esprit, une culture d&rsquo;entreprise qui repose sur quelques principes : Une vision et un objectif communs Le facteur humain (Respect du personnel,etc.) L\u2019\u00e9coute du client La capacit\u00e9 \u00e0 accepter des pertes La capacit\u00e9 \u00e0 r\u00e9soudre soi-m\u00eame les probl\u00e8mes &nbsp; Quels sont les outils pour y &hellip; <\/p>\n<div class=\"link-more text-center\"><a href=\"https:\/\/www.claeys-conseil.be\/index.php\/2018\/09\/28\/lexcellence-operationnelle\/\" class=\"more-link py-2 px-4\">Read More<span class=\"screen-reader-text\"> \u00ab\u00a0L&rsquo;excellence op\u00e9rationnelle\u00a0\u00bb<\/span><\/a><\/div>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[29],"tags":[32,21],"class_list":["post-192","post","type-post","status-publish","format-standard","hentry","category-management","tag-excellence-operationelle","tag-methodologie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L&#039;excellence op\u00e9rationnelle - Claeys Conseil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.claeys-conseil.be\/index.php\/2018\/09\/28\/lexcellence-operationnelle\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L&#039;excellence op\u00e9rationnelle - Claeys Conseil\" \/>\n<meta property=\"og:description\" content=\"Qu&rsquo;est-ce que l&rsquo;excellence op\u00e9rationnelle ? 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